Shipping & Delivery

1 . Inquiry about Shipping Range, Shipping Options, Shipping Cost and Time Limit

Shipping Range
We can ship worldwide from China.

Shipping Options
We offer a wide range of shipping options, including international express, postal, air, sea, land and rail transportation. Different shipping methods have different timeliness, you can choose as needed during the checkout process.

Shipping Costs & Time Limit
The shipping costs vary depending on the order’s weight, volume, destination and shipping method. 

Do you ship to PO Box?
PO Box address can not be used.

How do I save on shipping?

Due to the high price of international shipping, we recommend our customers to buy all the products they need in one order. In this case, the shipping cost per item can be minimized.

If you are willing to wait a bit longer, you can choose a more cost-effective shipping method such as sea freight, which will be much cheaper than express delivery. But please note that some specific shipping methods such as sea freight are currently only available on our website for some countries and for orders with heavy cargo. Please choose carefully according to your actual shipping address.

In addition, we offer periodic shipping discounts and free shipping promotions. You can pay attention to our website or subscribe to our newsletter, we'll keep you updated on the latest shipping activities.

2.How to pick up your goods if ship by Air Freight and Sea Freight?

Once your goods are shipped out, we will send the shipping documents (B/L and Invoice) to you. The shipping company will contact you once the goods arrive at the destination port. Once the goods arrive at your destination port, you can pick up the goods from the port with the shipping documents, but you need to do custom clearance. Every country has different custom policy, you also need to pay some extra fee that depends on each country's requirement, you'd better inquire from your local custom or agent for details. If necessary, you can find an agent to do the custom clearance and pick up the goods for you.

3.When can I get the information about my package online?

Normally, as for the shipments by DHL, UPS, FEDEX and EMS, you can get the information about your packages online within 2 days after we ship them out.

* If you have any further questions, please do not hesitate to contact our customer service.
Email: service@xingxiaojewelry.com