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Refund policy
Refund policy
Refund Policy
If happens the following situation, we provide Money Back Guarantee, you can Buy With Confidence
Note:
Any request for a refund will be denied and we will not be responsible for any problems caused by the following situation, but we will always assist you in resolving the problem until it is resolved:
• Didn't receive the order due to an error mailing address caused by your side
• Didn't receive the order due to customs clearance or tax reasons caused by your side
Refund Policy
We are sorry if you are not 100% satisfied with the items received.
To return items or package, you have 7 days to decide if they are necessary. If you want to return, please open the dispute and request it in the message.
Return conditions：
· Returned items must be in their unused condition with the original packaging. We do not accept a returned item that has been worn, damaged, washed or altered in any way.
· Damage, defective, or incorrect item(s) must be reported within 3 days of delivery. (Note: if such item(s) are not reported promptly, we will not issue a refund. )
· Items with non-returnable marks and gifts cannot be returned.
· We do not accept returned items that have been returned without proper return requests.
· We do not offer Freight To Collect (FTC) service for packages returned to us. The cost of the return (shipping and customs fees) must be borne by the customer.
Verify your return packages before shipping, we are not responsible for any loss of return merchandise. Once we have received your returned package, we will begin to process the refund. If you need to refund in your original payment, please specify in the dispute message.
Return Notes
• Depending on the shipping method and carrier chosen, your return package may take 7-30 days to reach our address.
• Please keep your proof of return receipt and ship back along with a tracking number as we are not liable for return packages that are lost or stolen in transit. XINGXIAOJEWELRY will not issue a refund when you cannot provide proof that your return package is not received by us.
• The original shipping fee and Shipping Guarantee are non-refundable.
If happens the following situation, we provide Money Back Guarantee, you can Buy With Confidence
|
Lost Package |
Any time once confirmed |
Get a full refund within 24 hours |
|
Missing Goods |
Report within 3 days when you receive the order |
Get a partial refund within 24 hours |
|
Damaged Goods |
Report within 3 days when you receive the order |
Get a partial refund within 24 hours |
Any request for a refund will be denied and we will not be responsible for any problems caused by the following situation, but we will always assist you in resolving the problem until it is resolved:
• Didn't receive the order due to an error mailing address caused by your side
• Didn't receive the order due to customs clearance or tax reasons caused by your side
Refund Policy
We are sorry if you are not 100% satisfied with the items received.
To return items or package, you have 7 days to decide if they are necessary. If you want to return, please open the dispute and request it in the message.
Return conditions：
· Returned items must be in their unused condition with the original packaging. We do not accept a returned item that has been worn, damaged, washed or altered in any way.
· Damage, defective, or incorrect item(s) must be reported within 3 days of delivery. (Note: if such item(s) are not reported promptly, we will not issue a refund. )
· Items with non-returnable marks and gifts cannot be returned.
· We do not accept returned items that have been returned without proper return requests.
· We do not offer Freight To Collect (FTC) service for packages returned to us. The cost of the return (shipping and customs fees) must be borne by the customer.
Verify your return packages before shipping, we are not responsible for any loss of return merchandise. Once we have received your returned package, we will begin to process the refund. If you need to refund in your original payment, please specify in the dispute message.
Return Notes
• Depending on the shipping method and carrier chosen, your return package may take 7-30 days to reach our address.
• Please keep your proof of return receipt and ship back along with a tracking number as we are not liable for return packages that are lost or stolen in transit. XINGXIAOJEWELRY will not issue a refund when you cannot provide proof that your return package is not received by us.
• The original shipping fee and Shipping Guarantee are non-refundable.
